ECRIT | B. Rosen |
Internet-Draft | |
Intended status: Standards Track | H. Schulzrinne |
Expires: September 10, 2020 | Columbia U. |
H. Tschofenig | |
ARM Limited | |
R. Gellens | |
Core Technology Consulting | |
March 9, 2020 |
Non-Interactive Emergency Calls
draft-ietf-ecrit-data-only-ea-22
Use of the Internet for emergency calling is described in RFC 6443, 'Framework for Emergency Calling Using Internet Multimedia'. In some cases of emergency calls, the transmission of application data is all that is needed and no interactive media channel is established: a situation referred to as 'non-interactive emergency calls', where, unlike most emergency calls, there is no two way interactive media such as voice or video or text. This document describes use of a SIP MESSAGE transaction that includes a container for the data based on the Common Alerting Protocol (CAP). That type of emergency request does not establish a session, distinguishing it from SIP INVITE, which does. Any device that needs to initiate a request for emergency services without an interactive media channel would use the mechanisms in this document.
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[RFC6443] describes how devices use the Internet to place emergency calls and how Public Safety Answering Points (PSAPs) handle Internet multimedia emergency calls natively. The exchange of multimedia traffic for emergency services involves a SIP session establishment starting with a SIP INVITE that negotiates various parameters for that session.
In some cases, however, there is only application data to be conveyed from the end devices to a PSAP or an intermediary. Examples of such environments include sensors issuing alerts, and certain types of medical monitors. These messages may be one-shot alerts to emergency authorities and do not require establishment of a session. These types of interactions are called 'non-interactive emergency calls'. In this document, we use the term "call" so that similarities between non-interactive alerts and sessions with interactive media are more obvious.
Non-interactive emergency calls are similar to regular emergency calls in the sense that they require the emergency indications, emergency call routing functionality and location. However, the communication interaction will not lead to the exchange of interactive media, that is, Real-Time Protocol packets, such as voice, video data or real-time text.
The Common Alerting Protocol (CAP) [cap] is a format for exchanging emergency alerts and public warnings. CAP is mainly used for conveying alerts and warnings between authorities and from authorities to citizens/individuals. This document is concerned with citizen-to-authority "alerts", where the alert is a call without any interactive media.
This document describes a method of including a CAP message in a SIP transaction by defining it as a block of "additional data" as defined in [RFC7852]. The CAP message is included either by value (the CAP message is in the body of the message, using a CID) or by reference (the message includes a URI that, when dereferenced, returns the CAP message). The additional data mechanism is also used to send alert-specific data beyond that available in the CAP message. This document also describes how a SIP MESSAGE [RFC3428] transaction can be used to send a non-interactive call.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "NOT RECOMMENDED", "MAY", and "OPTIONAL" in this document are to be interpreted as described in BCP 14 [RFC2119] [RFC8174] when, and only when, they appear in all capitals, as shown here.
A non-interactive emergency call is an emergency call where there is no two-way interactive media.
SIP is the Session Initiation Protocol [RFC3261]
PIDF-LO is Presence Information Data Format - Location Object, a data structure for carrying location [RFC4119]
LoST is the Location To Service Translation protocol [RFC5222]
CID is Content-ID [RFC2392]
CAP is the Common Alerting Protocol [cap]
PSAP is a Public Safety Answering Point, the call center for emergency calls.
ESRP is an Emergency Services Routing Proxy, a type of SIP Proxy Server used in some emergency services networks
This section illustrates two envisioned usage modes: targeted and location-based emergency alert routing.
Figure 1 shows a deployment variant where a sensor is pre-configured (using techniques outside the scope of this document) to issue an alert to an aggregator that processes these messages and performs whatever steps are necessary to appropriately react to the alert. For example, a security firm may use different sensor inputs to dispatch their security staff to a building they protect or to initiate a third-party emergency call.
+------------+ +------------+ | Sensor | | Aggregator | | | | | +---+--------+ +------+-----+ | | Sensors | trigger | emergency | alert | | SIP MESSAGE with CAP | |----------------------------->| | | | Aggregator | processes | emergency | alert | SIP 200 (OK) | |<-----------------------------| | | | |
Figure 1: Targeted Emergency Alert Routing
In Figure 2 a scenario is shown whereby the alert is routed using location information and a Service URN. An emergency services routing proxy (ESRP) may use LoST (a protocol defined by [RFC5222] which translates a location to a URI used to route an emergency call) to determine the next-hop proxy to route the alert message to. A possible receiver is a PSAP and the recipient of the alert may be a call taker. In the generic case, there is very likely no prior relationship between the originator and the receiver, e.g., a PSAP. For example, a PSAP is likely to receive and accept alerts from entities it has no previous relationship with. This scenario is similar to a classic voice emergency services call and the description in [RFC6881] is applicable. In this use case, the only difference between an emergency call and an emergency non-interactive call is that the former uses INVITE, creates a session, and negotiates one or more media streams, while the latter uses MESSAGE, does not create a session, and does not have interactive media.
+----------+ +----------+ +-----------+ |Sensor or | | ESRP | | PSAP | |Aggregator| | | | | +----+-----+ +---+------+ +----+------+ | | | Sensors | | trigger | | emergency | | alert | | | | | | | | | SIP MESSAGE w/CAP | | | (including Service URN, | | such as urn:service:sos) | |------------------>| | | | | | ESRP performs | | emergency alert | | routing | | | MESSAGE with CAP | | | (including identity info) | | |----------------------------->| | | | | | PSAP | | processes | | emergency | | alert | | SIP 200 (OK) | | |<-----------------------------| | | | | SIP 200 (OK) | | |<------------------| | | | | | | |
Figure 2: Location-Based Emergency Alert Routing
A CAP message is sent in the initial message of any SIP transaction. However, this document only addresses sending a CAP message in a SIP MESSAGE transaction for a one-shot, non-interactive emergency call. Behavior with other transactions is not defined.
The CAP message is included in a SIP message as an additional-data block [RFC7852]. Accordingly, it is introduced to the SIP message with a Call-Info header field with a purpose of "EmergencyCallData.cap". The header field may contain a URI that is used by the recipient (or in some cases, an intermediary) to obtain the CAP message. Alternatively, the Call-Info header field may contain a Content-ID url [RFC2392] and the CAP message included in the body of the message. In the latter case, the CAP message is located in a MIME block of the type 'application/emergencyCallData.cap+xml'.
If the SIP server does not support the functionality required to fulfill the request then a 501 Not Implemented will be returned as specified in [RFC3261]. This is the appropriate response when a User Agent Server (UAS) does not recognize the request method and is not capable of supporting it for any user.
The 415 Unsupported Media Type error will be returned as specified in [RFC3261] if the SIP server is refusing to service the request because the message body of the request is in a format not supported by the server for the requested method. The server MUST return a list of acceptable formats using the Accept, Accept-Encoding, or Accept-Language header fields, depending on the specific problem with the content.
The usage of CAP MUST conform to the specification provided with [cap]. For usage with SIP the following additional requirements are imposed (where "sender" and "author" are as defined in CAP and "Originator" is the entity sending the alert):
A non-interactive emergency call is sent using a SIP MESSAGE transaction with a CAP URI or body part as described above in a manner similar to how an emergency call with interactive media is sent, as described in [RFC6881]. The MESSAGE transaction does not create a session nor establish interactive media streams, but otherwise, the header content of the transaction, routing, and processing of non-interactive calls are the same as those of other emergency calls.
This section defines a new error response code and a header field for additional information.
This SIP extension creates a new location-specific response code, defined as follows:
The 425 response code is a rejection of the request, indicating that it was malformed enough that no reasonable emergency response to the alert can be determined.
A SIP intermediary can also this code to reject an alert it receives from a User Agent (UA) when it detects that the provided alert is malformed.
Section 5.2 describes an AlertMsg-Error header field with more details about what was wrong with the alert message in the request. This header field MUST be included in the 425 response.
It is usually the case that emergency calls are not rejected if there is any useful information that can be acted upon. It is only appropriate to generate a 425 response when the responding entity has no other information in the request that is usable by the responder.
A 425 response code MUST NOT be sent in response to a request that lacks an alert message, as the user agent in that case may not support this extension.
A 425 response is a final response within a transaction, and MUST NOT terminate an existing dialog.
The AlertMsg-Error header field provides additional information about what was wrong with the original request. In some cases the provided information will be used for debugging purposes.
The AlertMsg-Error header field has the following ABNF [RFC5234]:
message-header =/ AlertMsg-Error ; (message-header from RFC3261) AlertMsg-Error = "AlertMsg-Error" HCOLON ErrorValue ErrorValue = error-code *(SEMI error-params) error-code = 3DIGIT error-params = error-code-text / generic-param ; from RFC3261 error-code-text = "message" EQUAL quoted-string ; from RFC3261
HCOLON, SEMI, and EQUAL are defined in [RFC3261]. DIGIT is defined in [RFC5234].
The AlertMsg-Error header field MUST contain only one ErrorValue to indicate what was wrong with the alert payload the recipient determined was bad.
The ErrorValue contains a 3-digit error code indicating what was wrong with the alert in the request. This error code has a corresponding quoted error text string that is human readable. The text string is OPTIONAL, but RECOMMENDED for human readability, similar to the string phrase used for SIP response codes. The strings in this document are recommendations, and are not standardized -- meaning an operator can change the strings -- but MUST NOT change the meaning of the error code. The code space for ErrorValue is separate from SIP Status Codes.
The AlertMsg-Error header field MAY be included in any response if an alert message was in the request part of the same transaction. For example, suppose a UA includes an alert in a MESSAGE to a PSAP. The PSAP can accept this MESSAGE, even though its UA determined that the alert message contained in the MESSAGE was bad. The PSAP merely includes an AlertMsg-Error header field value in the 200 OK to the MESSAGE, thus informing the UA that the MESSAGE was accepted but the alert provided was bad.
If, on the other hand, the PSAP cannot accept the transaction without a suitable alert message, a 425 response is sent.
A SIP intermediary that requires the UA's alert message in order to properly process the transaction may also send a 425 with an AlertMsg-Error code.
This document defines an initial list of AlertMsg-Error values for any SIP response, including provisional responses (other than 100 Trying) and the new 425 response. There MUST NOT be more than one AlertMsg-Error code in a SIP response. AlertMsg-Error values sent in provisional responses MUST be sent using the mechanism defined in [RFC3262]; or, if that mechanism is not negotiated, MUST be repeated in the final response to the transaction.
AlertMsg-Error: 100 ; message="Cannot Process the Alert Payload"
AlertMsg-Error: 101 ; message="Alert Payload was not present or could not be found"
AlertMsg-Error: 102 ; message="Not enough information to determine the purpose of the alert"
AlertMsg-Error: 103 ; message="Alert Payload was corrupted"
Additionally, if an entity cannot or chooses not to process the alert message from a SIP request, a 500 (Server Internal Error) SHOULD be used with or without a configurable Retry-After header field.
This document does not describe any method for the recipient to call back the sender of a non-interactive call. Usually, these alerts are sent by automata, which do not have a mechanism to receive calls of any kind. The identifier in the 'From' header field may be useful to obtain more information, but any such mechanism is not defined in this document. The CAP message may contain related contact information for the sender.
It is not atypical for sensors to have large quantities of data that they may wish to send. Including large amounts of data (tens of kilobytes) in a MESSAGE is not advisable, because SIP entities are usually not equipped to handle very large messages. In such cases, the sender SHOULD make use of the by-reference mechanisms defined in [RFC7852], which involves making the data available via HTTPS [RFC2818] (either at the originator or at another entity), placing a URI to the data in the 'Call-Info' header field, and the recipient uses HTTPS to retrieve the data. The CAP message itself can be sent by reference using this mechanism, as can any or all of the Additional Data blocks that may contain sensor-specific data.
There are no rate limiting mechanisms for any SIP transactions that are standardized, although implementations often include such functions. Non-interactive emergency calls are typically handled the same as any emergency call, which means a human call-taker is involved. Implementations should take note of this limitation, especially when calls are placed automatically without human initiation.
The following example shows a CAP document indicating a BURGLARY alert issued by a sensor called 'sensor1@example.com'. The location of the sensor can be obtained from the attached location information provided via the 'geolocation' header field contained in the SIP MESSAGE structure. Additionally, the sensor provided some data along with the alert message, using proprietary information elements intended only to be processed by the receiver, a SIP entity acting as an aggregator.
MESSAGE sip:aggregator@example.com SIP/2.0 Via: SIP/2.0/TCP sensor1.example.com;branch=z9hG4bK776sgdkse Max-Forwards: 70 From: sip:sensor1@example.com;tag=49583 To: sip:aggregator@example.com Call-ID: asd88asd77a@2001:db8::ff Geolocation: <cid:abcdef@example.com> ;routing-allowed=yes Supported: geolocation CSeq: 1 MESSAGE Call-Info: cid:abcdef2@example.com;purpose=EmergencyCallData.cap Content-Type: multipart/mixed; boundary=boundary1 Content-Length: ... --boundary1 Content-Type: application/EmergencyCallData.cap+xml Content-ID: <abcdef2@example.com> Content-Disposition: by-reference;handling=optional <?xml version="1.0" encoding="UTF-8"?> <alert xmlns="urn:oasis:names:tc:emergency:cap:1.1"> <identifier>S-1</identifier> <sender>sip:sensor1@example.com</sender> <sent>2020-01-04T20:57:35Z</sent> <status>Actual</status> <msgType>Alert</msgType> <scope>Private</scope> <incidents>abc1234</incidents> <info> <category>Security</category> <event>BURGLARY</event> <urgency>Expected</urgency> <certainty>Likely</certainty> <severity>Moderate</severity> <senderName>SENSOR 1</senderName> <parameter> <valueName>SENSOR-DATA-NAMESPACE1</valueName> <value>123</value> </parameter> <parameter> <valueName>SENSOR-DATA-NAMESPACE2</valueName> <value>TRUE</value> </parameter> </info> </alert> --boundary1 Content-Type: application/pidf+xml Content-ID: <abcdef2@example.com> <?xml version="1.0" encoding="UTF-8"?> <presence xmlns="urn:ietf:params:xml:ns:pidf" xmlns:gp="urn:ietf:params:xml:ns:pidf:geopriv10" xmlns:gbp= "urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy" xmlns:cl="urn:ietf:params:xml:ns:pidf:geopriv10:civicAddr" xmlns:gml="http://www.opengis.net/gml" xmlns:dm="urn:ietf:params:xml:ns:pidf:data-model" entity="pres:alice@atlanta.example.com"> <dm:device id="sensor"> <gp:geopriv> <gp:location-info> <gml:location> <gml:Point srsName="urn:ogc:def:crs:EPSG::4326"> <gml:pos>44.85249659 -93.238665712</gml:pos> </gml:Point> </gml:location> </gp:location-info> <gp:usage-rules> <gbp:retransmission-allowed>false </gbp:retransmission-allowed> <gbp:retention-expiry>2020-02-04T20:57:29Z </gbp:retention-expiry> </gp:usage-rules> <gp:method>802.11</gp:method> </gp:geopriv> <dm:timestamp>2020-01-04T20:57:29Z</dm:timestamp> </dm:device> </presence> --boundary1--
Figure 3: Example Message conveying an Alert to an aggregator
The following shows the same CAP document sent as a non-interactive emergency call towards a PSAP.
MESSAGE urn:service:sos SIP/2.0 Via: SIP/2.0/TCP sip:aggreg.1.example.com;branch=z9hG4bK776abssa Max-Forwards: 70 From: sip:aggregator@example.com;tag=32336 To: 112 Call-ID: asdf33443a@example.com Route: sip:psap1.example.gov Geolocation: <cid:abcdef@example.com> ;routing-allowed=yes Supported: geolocation Call-info: cid:abcdef2@example.com;purpose=EmergencyCallData.cap CSeq: 1 MESSAGE Content-Type: multipart/mixed; boundary=boundary1 Content-Length: ... --boundary1 Content-Type: application/EmergencyCallData.cap+xml Content-ID: <abcdef2@example.com> <?xml version="1.0" encoding="UTF-8"?> <alert xmlns="urn:oasis:names:tc:emergency:cap:1.1"> <identifier>S-1</identifier> <sender>sip:sensor1@example.com</sender> <sent>2020-01-04T20:57:35Z</sent> <status>Actual</status> <msgType>Alert</msgType> <scope>Private</scope> <incidents>abc1234</incidents> <info> <category>Security</category> <event>BURGLARY</event> <urgency>Expected</urgency> <certainty>Likely</certainty> <severity>Moderate</severity> <senderName>SENSOR 1</senderName> <parameter> <valueName>SENSOR-DATA-NAMESPACE1</valueName> <value>123</value> </parameter> <parameter> <valueName>SENSOR-DATA-NAMESPACE2</valueName> <value>TRUE</value> </parameter> </info> </alert> --boundary1 Content-Type: application/pidf+xml Content-ID: <abcdef2@example.com> <?xml version="1.0" encoding="UTF-8"?> <presence xmlns="urn:ietf:params:xml:ns:pidf" xmlns:gp="urn:ietf:params:xml:ns:pidf:geopriv10" xmlns:gbp= "urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy" xmlns:cl="urn:ietf:params:xml:ns:pidf:geopriv10:civicAddr" xmlns:gml="http://www.opengis.net/gml" xmlns:dm="urn:ietf:params:xml:ns:pidf:data-model" entity="pres:alice@atlanta.example.com"> <dm:device id="sensor"> <gp:geopriv> <gp:location-info> <gml:location> <gml:Point srsName="urn:ogc:def:crs:EPSG::4326"> <gml:pos>44.85249659 -93.2386657124</gml:pos> </gml:Point> </gml:location> </gp:location-info> <gp:usage-rules> <gbp:retransmission-allowed>false </gbp:retransmission-allowed> <gbp:retention-expiry>2020-02-04T20:57:25Z </gbp:retention-expiry> </gp:usage-rules> <gp:method>802.11</gp:method> </gp:geopriv> <dm:timestamp>2020-01-04T20:57:25Z</dm:timestamp> </dm:device> </presence> --boundary1--
Figure 4: Example Message conveying an Alert to a PSAP
This section discusses security considerations when SIP user agents issue emergency alerts utilizing MESSAGE and CAP. Location-specific threats are not unique to this document and are discussed in [RFC7378] and [RFC6442].
The ECRIT emergency services architecture [RFC6443] considers classic individual-to-authority emergency calling where the identity of the emergency caller does not play a role at the time of the call establishment itself, i.e., a response to the emergency call does not depend on the identity of the caller. In the case of emergency alerts generated by devices such as sensors, the processing may be different in order to reduce the number of falsely generated emergency alerts. Alerts could get triggered based on certain sensor input that might have been caused by factors other than the actual occurrence of an alert-relevant event. For example, a sensor may simply be malfunctioning. For this reason, not all alert messages are directly sent to a PSAP, but rather may be pre-processed by a separate entity, potentially under supervision by a human, to filter alerts and potentially correlate received alerts with others to obtain a larger picture of the ongoing situation.
In any case, for alerts initiated by sensors, the identity could play an important role in deciding whether to accept or ignore an incoming alert message. With the scenario shown in Figure 1 it is very likely that only authenticated sensor input will be processed. For this reason, it needs to be possible to refuse to accept alert messages from unknown origins. Two types of information elements can be used for this purpose:
The specific policy and mechanisms used in a given deployment are out of scope for this document.
There is no rate limiting mechanisms in SIP, and all kinds of emergency calls, including those defined in this document could be used by malicious actors, or misbehaving devices to effect a denial of service attack on the emergency services. The mechanism defined in this document does not introduce any new considerations although it may be more likely that devices that place non-interactive emergency calls without a human initiating them may be more likely than those that require a user to initiate them.
Implementors should note that automated emergency calls may be prohibited or regulated in some jurisdictions, and there may be penalties for "false positive" calls.
This document describes potential retrieval of information by dereferencing URIs found in a Call Info header of a SIP MESSAGE. These may include a CAP message as well as other Additional Data (RFC7852) blocks. The domain of the device sending the SIP MESSAGE, the domain of the server holding the CAP message, if sent by reference, and the domain of other Additional Data blocks, if sent by reference, may all be different. No assumptions can be made that there are trust relationships between these entities. Recipients MUST take precautions in retrieving any Additional Data blocks passed by reference, including the CAP message, because the URI may point to a malicious actor or entity not expecting to be referred to for this purpose. The considerations in handling URIs in [RFC3986] apply.
Use of timestamps to prevent replay is subject to the availability of accurate time at all participants. Because emergency event notification via this mechanism is relatively low frequency and generally involves human interaction, implementations may wish to consider messages with times within small number of seconds of each other to be effectively simultaneous for the purposes of detecting replay. Implementations may also wish to consider that most deployed time distribution protocols likely to be used by these systems are not presently secure.
In addition to the desire to perform identity-based access control, the classic communication security threats need to be considered, including integrity protection to prevent forgery or replay of alert messages in transit. To deal with replay of alerts, a CAP document contains the mandatory <identifier>, <sender>, <sent> elements and an optional <expire> element. Together, these elements make the CAP document unique for a specific sender and provide time restrictions. An entity that has already received a CAP message within the indicated timeframe is able to detect a replayed message and, if the content of that message is unchanged, then no additional security vulnerability is created. Additionally, it is RECOMMENDED to make use of SIP security mechanisms, such as the SIP Identity PASSporT [RFC8225], to tie the CAP message to the SIP message. To provide protection of the entire SIP message exchange between neighboring SIP entities, the usage of TLS is RECOMMENDED. [RFC6443] discusses the issues of using TLS with emergency calls, which are equally applicable to non-interactive emergency calls
Note that none of the security mechanisms in this document protect against a compromised sensor sending crafted alerts. Confidentiality provided for any emergency calls, including non-interactive messages, is subject to local regulations. Privacy issues are discussed in [RFC7852] and are applicable here.
This document registers a new block type in the sub-registry called 'Emergency Call Data Types' of the Emergency Call Additional Data Registry defined in [RFC7852]. The token is "cap", the Data About is "The Call" and the reference is this document.
In the SIP Response Codes registry, the following is added
Reference: RFC-XXXX (i.e., this document)
Response code: 425 (recommended number to assign)
Default reason phrase: Bad Alert Message
Registry: Response Code Reference ------------------------------------------ --------- Request Failure 4xx 425 Bad Alert Message [this doc]
This SIP Response code is defined in Section 5.
Registry: Header Name compact Reference ----------------- ------- --------- AlertMsg-Error [this doc]
Predefined Header Field Parameter Name Values Reference ----------------- ------------------- ---------- --------- AlertMsg-Error code no [this doc]
The SIP AlertMsg-error header field is created by this document, with its definition and rules in Section 5, to be added to the IANA Session Initiation Protocol (SIP) Parameters registry with two actions:
This document creates a new registry for SIP, called "AlertMsg-Error Codes". AlertMsg-Error codes provide reasons for an error discovered by a recipient, categorized by the action to be taken by the error recipient. The initial values for this registry are shown below.
Registry Name: AlertMsg-Error Codes
Reference: [this doc]
Registration Procedures: Specification Required
Code Default Reason Phrase Reference ---- --------------------------------------------------- --------- 100 "Cannot Process the Alert Payload" [this doc] 101 "Alert Payload was not present or could not be found" [this doc] 102 "Not enough information to determine the purpose of the alert" [this doc] 103 "Alert Payload was corrupted" [this doc]
Details of these error codes are in Section 5.
The authors would like to thank the participants of the Early Warning adhoc meeting at IETF#69 for their feedback. Additionally, we would like to thank the members of the NENA Long Term Direction Working Group for their feedback.
Additionally, we would like to thank Martin Thomson, James Winterbottom, Shida Schubert, Bernard Aboba, Marc Linsner, Christer Holmberg and Ivo Sedlacek for their review comments.