Internet DRAFT - draft-mohali-dispatch-cause-for-service-number
draft-mohali-dispatch-cause-for-service-number
Network Working Group M. Mohali
Internet-Draft Orange
Updates: 4458 (if approved) M. Barnes
Intended status: Informational MLB@Realtime Communications
Expires: August 4, 2017 January 31, 2017
Session Initiation Protocol (SIP) Cause URI parameter for Service Number
translation
draft-mohali-dispatch-cause-for-service-number-14.txt
Abstract
RFC4458 (SIP URIs for applications) defines a "cause" URI parameter,
which may appear in the Request-URI of a SIP request, that is used to
indicate a reason why the request arrived to the User Agent Server
(UAS) receiving the message. This document creates a new predefined
value for the "cause" URI parameter to cover service number
translation for cases of retargeting due to specific service action
leading to the translation of a called service access number. This
document also provides guidance, which was missing in RFC4458, for
using the "cause" URI parameter within the History-Info header field
since this use is mandatory in some IP networks' implementations.
This document updates RFC4458.
Status of This Memo
This Internet-Draft is submitted in full conformance with the
provisions of BCP 78 and BCP 79.
Internet-Drafts are working documents of the Internet Engineering
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Internet-Drafts are draft documents valid for a maximum of six months
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material or to cite them other than as "work in progress."
This Internet-Draft will expire on August 4, 2017.
Copyright Notice
Copyright (c) 2017 IETF Trust and the persons identified as the
document authors. All rights reserved.
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This document is subject to BCP 78 and the IETF Trust's Legal
Provisions Relating to IETF Documents
(http://trustee.ietf.org/license-info) in effect on the date of
publication of this document. Please review these documents
carefully, as they describe your rights and restrictions with respect
to this document.
Table of Contents
1. Introduction, Terminology and Overview . . . . . . . . . . . 2
2. Solution . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.1. Interaction with Request History Information . . . . . . 4
3.2. Handling and Processing the Service Number Translation
"cause" URI parameter value . . . . . . . . . . . . . . . 5
4. Example . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
5. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 8
6. Security Considerations . . . . . . . . . . . . . . . . . . . 9
7. Acknowledgements . . . . . . . . . . . . . . . . . . . . . . 9
8. References . . . . . . . . . . . . . . . . . . . . . . . . . 9
8.1. Normative References . . . . . . . . . . . . . . . . . . 9
8.2. Informative References . . . . . . . . . . . . . . . . . 10
Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . . 10
1. Introduction, Terminology and Overview
[RFC4458] defines a mechanism to identify retargeting due to call
forwarding supplementary services. The "cause" URI parameter in the
target URI identifies the reason for retargeting and has defined
values equivalent to the TDM (Time Division Multiplexing) Redirecting
Reasons [ITU-T_Q.763]. The concept of "retargeting" is defined in
[RFC7044].
In the Public Switched Telephone Network (PSTN)/ Integrated Services
Digital Network (ISDN), there is another kind of retargeting
introduced by the Intelligent Network (IN) services based on a
translation of the called number as mentioned in [ITU-T_Q.1214].
Indeed, IN aims to ease the introduction of new services (i.e.
Universal Personal Telecommunication (UPT), Virtual Private Network
(VPN), Freephone, etc.) based on greater flexibility and new
capabilities as described in [ITU-T_I.312_Q.1201]. For these IN
services, ISUP introduced the "called IN number" and the "original
called IN number" parameters to capture the information of the
requested service access number prior its translation [ITU-T_Q.763].
The term "service access number" is used in this specification to
refer to the dialable number by which a specific service is reached.
This special number is not a globally routable number and therefore
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needs to be translated into a routable SIP or tel URI to process the
session establishment.
This specification proposes a solution to allow the identification of
well-known services such as premium or toll free services that
perform service access number translation, and to enable interworking
with SIP signaling with the ISUP Called IN number and Original Called
IN numbers parameters.
The mechanism will allow a SIP network to insert and convey the
service access number requested prior its translation to the final
destination.
In order to provide full call forwarding or access number translation
services, usage of the "cause" URI parameter is only relevant within
the History-Info header field defined in [RFC7044]. Because this
relation has not been described in [RFC4458], this document provides
guidance for using the "cause" URI parameter in conjunction with the
History-Info header field.
This document also answers a need expressed by the 3rd-Generation
Partnership Project (3GPP) [TS.3GPP.24.229] to identify the service
access number. The procedures it defines are intended for networks
that use 3GPP defined services. Their use is undefined for other
networks.
2. Solution
A new value for the "cause" URI parameter of the 'sip:' or 'sips:'
URI schemes is defined for "Service number translation" use case.
This value may be used in a 'sip:' or 'sips:' URI inserted in the
Request-URI and in the History-Info header field [RFC7044] when the
URI is issued from a retargeting or a service access number
translation by a specific service similar to PSTN/ISDN IN services
that is not a call forwarding service.
As defined in [RFC4458], the cause URI parameter must be encoded in
the new target URI when generated by the service.
The ABNF grammar [RFC5234] for the cause-param and target-param
parameters is summarized below as it has been subject to Errata [ID:
1409] in [RFC4458]. The Status-Code is defined in [RFC3261].
target-param = "target=" pvalue
cause-param = "cause=" Status-Code
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The following value for this URI parameter is added to the existing
ones:
+---------------------------------+-------+
| Cause | Value |
+---------------------------------+-------+
| Service number translation | 380 |
+---------------------------------+-------+
3. Guidelines
In order to help implementation of this solution for conveyance of
the service access number, this document proposes guidance for usage
of the "cause" URI parameter: a guidance for the "cause" URI
parameter usage in the request history information in section 3.1 and
a guidance for processing a service number translation service using
the new "cause" URI parameter value in section 3.2.
3.1. Interaction with Request History Information
The History-Info header field defined in [RFC7044] specifies a means
of providing the UAS and UAC with information about the retargeting
of a request. This information includes the initial Request-URI and
any retargeted URIs. This information is placed in History-Info
headers as the request is retargeted and, upon reaching the UAS, is
returned in certain responses. The History-Info header field enables
many enhanced services by providing the information as to how and why
a SIP request arrives at a specific application or user and to keep
this information throughout the signaling path even when successive
applications are involved.
When a proxy inserts a URI containing the "cause" URI parameter
defined in [RFC4458] into the Request-URI of a forwarded request, per
[RFC7044], the proxy must also copy this new Request-URI within a
History-Info header field entry into the forwarded request, and so
the URI in that entry includes the "cause" URI parameter. Therefore,
even if the Request-URI is replaced as a result of rerouting by a
downstream proxy, the History-Info header field will still contain
these parameters, which can be of use to the UAS. Note that if a
proxy does not support generation of the History-Info header field or
if a downstream proxy removes the History-Info header fields, an
application will only have access to the "cause" URI parameter if the
request is not subsequently retargeted (i.e., it will be contained
only in the Request-URI in the incoming request). The implications
of the solution are further discussed in section Section 3.2.
In order to be able to filter specific entries among the history
information, header field parameters have been defined in [RFC7044].
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In particular, the "mp" and "rc" header field parameters having the
following definitions: The "mp" header field parameter is added when
the new target was determined based on a mapping to a user other than
the target user associated with the Request-URI being retargeted.
This allows identifying retargets that are the result of a decision
made by a particular type of application or that an initial request
has been retargeted as a result of an application decision in a
general manner. The "rc" header field parameter is added when the
new target represents a change in Request-URI, while the target user
remains the same. These header field parameters can be used in
conjunction with the new "cause" URI parameter for certain
applications, an example of which is provided in section Section 4.
When using the History-Info header field in conjunction with the
"cause" URI parameter in a Request-URI, it is important to consider
that the "cause" URI parameter is not the same parameter as the
"cause" header field parameter included in the Reason header
[RFC3326]. The "cause" header field parameter of the Reason header
field should be added to a History-Info entry only when the
retargeting is due to a received SIP response.
3.2. Handling and Processing the Service Number Translation "cause" URI
parameter value
At the Application Server:
When an application receiving a request that is addressed to a
service access number changes the Request-URI into a routable
number, it should insert within this new Request-URI a "cause" URI
parameter value set to 380 "Service Number Translation".
Following the process described in [RFC7044], the application
server adds a new History-Info header field entry including the
new Request-URI value including the "cause" URI parameter. It is
also possible for an application server to add a "target" URI
parameter as defined in [RFC4458] with the initial value of the
Request-URI received by the application server.
Note that if the new Request-URI is further replaced by a downstream
proxy for any reason and if the History-Info header field is not
supported, the information of the service access number initially
requested would be lost. Thus, it is strongly recommended to support
the History-Info header field all along the signaling path.
At the UAS:
When the UAS receiving the request wants to retrieve the service
access number by which it has been reached, first it should look
for the "cause" URI parameter value 380 in the History-Info header
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field. This History-Info entry should also contain an "mp" or
"rc" header field parameter and then the UAS can find the
requested service number in the History-Info entry having an index
parameter value that match this "mp" or "rc" header field
parameter value. If for any reason, there is no "mp" or "rc"
header field parameter in the identified History-Info entry, the
UAS can find the requested service number in the preceding
History-Info entry.
If the History-Info header is not supported or has been removed by a
proxy for any reason, the UAS might be able to find the requested
service access number before translation in either of the following
ways, but there is no guarantee:
o If the UAS is the direct target of the request coming from the
application, the UAS ought to be able to find the service access
number in the "target" URI parameter of the Request-URI if there
is also a "cause" URI parameter set to 380 in this Request-URI.
o If there is no "cause" URI parameter set to 380 in the Request-URI
and there is no History-Info header field, the UAS will not be
able to reliably retrieve the service access number before
translation. Some existing implementations are known to extract
the number from the "To" header field. While that approach may
work in some situations, it will not work in the general case
because the To header field value is sometimes changed by
intermediaries, and such a change is not always detectable.
4. Example
In this section an example is provided to illustrate the application
of the new cause-param value.
In this example, Alice calls her bank customer care. John is the
person at the call center that answers the call. John is in a call
center that manages several toll-free services and he needs to know
for which service Alice is calling to provide the appropriate welcome
speech.
Alice Toll-Free Service Atlanta.com John
| | | |
| INVITE F1 | | |
|--------------->| INVITE F2 | |
| |------------->| |
| | | INVITE F3 |
| | |------------------>|
* Rest of flow not shown *
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Figure 1: Service Access Number Translation Example
Message Details
F1 INVITE [2001:db8:9::2] -> Toll-Free Service
In the initial request, the Request-URI contains the Toll-Free
number dialed by Alice.
INVITE sip:+18005551002@example.com;user=phone SIP/2.0
Via: SIP/2.0/TCP [2001:db8:9::2]:5060;branch=z9hG4bK74bf
From: Alice <sip:+15551001@example.com;user=phone>;tag=9fxced76sl
To: <sip:+18005551002@example.com;user=phone>
Call-ID: c3x842276298220188511
CSeq: 1 INVITE
Max-Forwards: 70
Contact: <sip:alice@[2001:db8:9::2]>
Content-Type: application/sdp
Content-Length: <appropriate value>
[SDP Not Shown]
F2 INVITE Toll-Free Service -> Atlanta.com
The Toll-Free application receives the request and translates
the service number into a routable number toward the call center.
The Request-URI is changed and, in the new Request-URI, the
"cause" URI parameter set to 380 is added. As there was no
History-Info header field in the received request,
the application creates a History-Info header with two entries:
one for the received Request-URI and one for the new Request-URI.
INVITE sip:+15555551002@atlanta.com;cause=380;user=phone SIP/2.0
Via: SIP/2.0/TCP [2001:db8:a::2];branch=z9hG4bK-ik8
Via: SIP/2.0/TCP [2001:db8:9::2]:5060;branch=z9hG4bK74bf
From: Alice <sip:+15551001@example.com;user=phone>;tag=9fxced76sl
To: <sip:+18005551002@example.com;user=phone>
Call-ID: c3x842276298220188511
CSeq: 1 INVITE
Max-Forwards: 69
Supported: histinfo
History-Info: <sip:+18005551002@example.com;user=phone>;index=1
History-Info: <sip:+15555551002@atlanta.com;cause=380;user=phone>;
index=1.1;mp=1
Contact: <sip:alice@[2001:db8:9::2]>
Content-Type: application/sdp
Content-Length: <appropriate value>
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[SDP Not Shown]
F3 INVITE Atlanta.com -> John
The call center proxy routes the received request to John's
IP address by changing the Request-URI. When changing the
Request-URI, the proxy adds a new entry in the History-Info
header field.
INVITE sip:john@[2001:db8:b::2] SIP/2.0
Via: SIP/2.0/TCP [2001:db8:b::3]:5060;branch=z9hG4bKpxk7g
Via: SIP/2.0/TCP [2001:db8:a::2];branch=z9hG4bK-ik8
Via: SIP/2.0/TCP [2001:db8:9::2]:5060;branch=z9hG4bK74bf
From: Alice <sip:+15551001@example.com;user=phone>;tag=9fxced76sl
To: <sip:+18005551002@example.com;user=phone>
Call-ID: c3x842276298220188511
CSeq: 1 INVITE
Max-Forwards: 68
Supported: histinfo
History-Info: <sip:+18005551002@example.com;user=phone>;index=1
History-Info: <sip:+15555551002@atlanta.com;cause=380;user=phone>;
index=1.1;mp=1
History-Info: <sip:john@[2001:db8:b::2]>;index=1.1.1;rc=1.1
Contact: <sip:alice@[2001:db8:9::2]>
Content-Type: application/sdp
Content-Length: <appropriate value>
[SDP Not Shown]
NOTE: Line breaks for display purpose only
5. IANA Considerations
[RFC4458] defines a "cause" parameter specified as having predefined
values. This document defines a new value for the "cause" parameter:
380.
This document requests IANA to modify the existing row for the
"cause" parameter to add a reference to this document under the "SIP/
SIPS URI Parameters" subregistry within the "Session Initiation
Protocols" registry:
Parameter Name Predefined Values References
-------------- ----------------- -------------------------
cause Yes [RFC4458][TBD:thisdocument]
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6. Security Considerations
The security considerations in [RFC4458] apply.
A privacy service that performs the "Privacy: header" Service
[RFC3323] must remove the cause URI parameter from the URI. Privacy
of the parameters, when they form part of a URI within the History-
Info header field, is covered in [RFC7044].
7. Acknowledgements
The authors wish to thank the 3GPP community for providing guidance,
input, and comments on the document. Thanks also to Paul Kyzivat,
Dale Worley, Jean Mahoney, Robert Sparks, Joel Halpern and Lionel
Morand for their detail reviews of the document. Special thanks to
Ben Campbell for his help to make the work progress.
8. References
8.1. Normative References
[RFC3261] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston,
A., Peterson, J., Sparks, R., Handley, M., and E.
Schooler, "SIP: Session Initiation Protocol", RFC 3261,
DOI 10.17487/RFC3261, June 2002,
<http://www.rfc-editor.org/info/rfc3261>.
[RFC3323] Peterson, J., "A Privacy Mechanism for the Session
Initiation Protocol (SIP)", RFC 3323,
DOI 10.17487/RFC3323, November 2002,
<http://www.rfc-editor.org/info/rfc3323>.
[RFC3326] Schulzrinne, H., Oran, D., and G. Camarillo, "The Reason
Header Field for the Session Initiation Protocol (SIP)",
RFC 3326, DOI 10.17487/RFC3326, December 2002,
<http://www.rfc-editor.org/info/rfc3326>.
[RFC7044] Barnes, M., Audet, F., Schubert, S., van Elburg, J., and
C. Holmberg, "An Extension to the Session Initiation
Protocol (SIP) for Request History Information", RFC 7044,
DOI 10.17487/RFC7044, February 2014,
<http://www.rfc-editor.org/info/rfc7044>.
[TS.3GPP.24.229]
3GPP TS 24.229 13.0.0, "IP multimedia call control
protocol based on Session Initiation Protocol (SIP) and
Session Description Protocol (SDP);Stage 3", December
2014.
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8.2. Informative References
[ITU-T_I.312_Q.1201]
ITU-T Recommendation I312/Q.1201, "Principles of
Intelligent Network Architecture", October 1992.
[ITU-T_Q.1214]
ITU-T Recommendation Q.1214, "Distributed Functional Plane
For Intellignet Network CS-1", October 1995.
[ITU-T_Q.763]
ITU-T Recommendation Q.763, "Signalling System No. 7 -
ISDN User Part formats and codes.", December 1999.
[RFC4458] Jennings, C., Audet, F., and J. Elwell, "Session
Initiation Protocol (SIP) URIs for Applications such as
Voicemail and Interactive Voice Response (IVR)", RFC 4458,
DOI 10.17487/RFC4458, April 2006,
<http://www.rfc-editor.org/info/rfc4458>.
[RFC5234] Crocker, D., Ed. and P. Overell, "Augmented BNF for Syntax
Specifications: ABNF", STD 68, RFC 5234,
DOI 10.17487/RFC5234, January 2008,
<http://www.rfc-editor.org/info/rfc5234>.
Authors' Addresses
Marianne Mohali
Orange
44 Avenue de la Republique
Chatillon 92320
France
Email: marianne.mohali@orange.com
Mary Barnes
MLB@Realtime Communications
TX
US
Email: mary.ietf.barnes@gmail.com
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